Powering communications with time-tested technology, in-house innovation, and dedicated partnership
FreeClimb engineers and operates highly-scalable, fault-tolerant contact center software proven to increase call containment rates, drive first contact resolutions, and reduce operational costs.
In today's dynamic environment, one-size solutions fall short. Businesses require communication systems that are flexible, customizable, and capable of evolving with changing customer and operational needs. That’s where we come in.
With over 30 years of in-house engineering expertise, we build every component of our telephony software from the ground up, uniquely positioning us to solve even the most complex communications challenges. By combining cutting-edge telephony, advanced AI/ML capabilities, and expert IT support, we’ve built one of the industry’s most reliable, scalable, and flexible communications platforms.
Today, businesses of all sizes — from Fortune 500s to small credit unions — trust FreeClimb to elevate their customer experience, reduce ramp time, and accelerate ROI.
1991
Founded
1B+
Monthly Minutes
300M+
Annual Messages
200+
Engineers
90%
Customer Retention
We take the time to truly understand your unique challenges, digging deep into your business to uncover the most effective solutions. Whether your current system is complex and difficult to scale, you’re missing critical functionality to improve the customer experience, or outdated technology is limiting innovation, we design a solution that not only meets your immediate needs but evolves with you into the future.
Our commitment doesn't end at deployment. From cutting through the red tape of 10DLC registration with white-glove support, to proactively managing system performance before issues arise, to providing ongoing guidance as your needs grow, we’re with you at every step of your journey. No rotating or unresponsive account reps. We serve as an extension of your team that knows your business inside and out, aligns with your vision and goals, and is always ready to help you succeed.
Since 1991, FreeClimb has served behind the scenes, building and managing high-performance, cloud-based contact center solutions for some of the nation’s leading brands in financial services, retail, hospitality, and healthcare. Today, our state-of-the-art IP telephony software manages billions of interactions across voice, SMS, and web chat, ensuring each touchpoint between a company and its customers is seamless, personalized, and optimized for maximum efficiency.
As part of a powerhouse of companies—Vail Systems, Versay Solutions, and Prosodica—FreeClimb forms an impressive pool of over 200 engineers, data scientists, linguists, and technicians, each with deeply specialized expertise. Our collective experience across telecommunications, machine learning, natural language processing, speech analytics, and user design supercharges businesses to tackle specific and complex CX challenges.
Whether it’s automating high call volumes, streamlining self-service options in the IVR, or uncovering valuable customer insights across channels, FreeClimb equips organizations with the end-to-end capabilities they need to elevate their CX strategy and drive measurable results.
What we stand by
"Work to make people around you better; revision is about making things better; and most importantly, the proper use of technology can change the world."
Always customer-first
Our customers’ success is our success. We go beyond traditional service to build true partnerships, listen intently to you needs, and align with your vision. Through open communication and close collaboration, we create tailored solutions that translate to business growth and lasting customer loyalty.
Obsessive problem-solving
Our team thrives on complexity and curiosity, transforming ambitious ideas into scalable, reliable systems that perform precisely as our clients need. We push the limits of creativity, applying proven methodologies to transform concepts into robust, market-ready solutions.
Continuous innovation
We relentlessly push the boundaries of AI and machine learning, staying at the forefront of innovation so you don't have to. Our commitment to continuous progress ensures our customers maintain a lasting competitive edge in a rapidly evolving market.
Security and scalability
We earn our clients' trust through transparency, security, and reliability. With industry-leading compliance, fault-tolerance, and disaster recovery built into our infrastructure, we enable our customers to operate without disruption and scale with confidence.
Let's talk about the possibilities
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