Contact centers play a critical role in delivering the care patients need. We met with executives from the most recognizable healthcare brands to share AI/ML technologies that enhance both patient experiences and medical practice efficiency.

AI uses data to make decisions, automate queries, and drive self-service, but what does the data reveal about AI? Are there demographic groups that resist automation more than others? Are certain demographic groups more resistant to automation? How might staffing and human-AI collaboration evolve, and crucially, what’s the effect on employee well-being? We analyzed years of customer experience data and real-world case studies to explore these questions.

Join us for great conversations that enable fintech partnerships & growth.