Shield your business against call risks and voice fraud
Passively identify high-risk calling activity, even before answering the call, across all IVR and agent touchpoints with FreeClimb’s advanced Risk Scoring Services (RSS). Utilizing rich data from billions of mission-critical customer service calls processed annually, our proven technologies help enterprise contact centers bolster defenses against evolving threats and streamline caller authentication processes, reducing agent handle times, cutting operational costs, and delivering a more secure, frictionless CX.
Make your contact centers more secure and efficient
FreeClimb’s Risk Scoring Solution (RSS) platform leverages historical and current calling data, proprietary risk scoring logic, and optional third-party integrations to assess and score the risk of 100% of incoming phone calls before they reach your IVR or contact center. This risk score enables the IVR to intelligently authenticate callers, helping contact centers to streamline self-service for the majority of low-risk callers while focusing risk mitigation efforts on the small percentage of high-risk calls.
Combat a wide range of malicious call activity, including robocalling, spam, spoofing, and Telephony Denial of Service (TDoS).
Decrease fraud-related losses before they impact your brand and bottom line.
Reduce average handle time with streamlined authentication, driving agent efficiency and lowering operational costs.
Eliminate the need to ask customers irrelevant knowledge-based questions that are difficult to remember and easily accessible to fraudsters.
Configure actions based on each call’s risk score, such as triggering extra verification steps or escalating to a fraud specialist.
Why choose FreeClimb
for risk mitigation?
Our risk scoring suite efficiently collects high-quality data from diverse sources and combats malicious call activity through multiple layers of verification and analysis. This enables your IVR and agents to quickly deliver a better experience to real customers.
By integrating enhanced STIR/SHAKEN validation, carrier screening, and a vast database of millions of originating phone numbers, the RSS score indicates the likelihood that an ANI may be spoofed. Calling numbers with a low spoofing risk—especially when paired with an established customer or consumer account—has proven to be a highly effective passive authentication technique within a multi-factor solution.
FreeClimb partners with carriers that uniquely interconnect with a wide range of telecommunications providers, resulting in a significantly higher percentage of accurately attested calls than other leading carriers. Combined with our robust validation process, this strategy yields high-quality results without incurring third-party costs.
Unlike one-size-fits-all solutions, we provide a continuum of advanced, cost-effective services that allow businesses to tailor their fraud protection based on business objectives. This flexible approach provides lighter-weight solutions for scenarios with minimal business impact, while delivering highly robust security where businesses need it most.
The risk score is passed via the user-friendly FreeClimb API and accessible to your application before the call is answered. This enables seamless integration of business rules based on the risk score. Additionally, the score is included in the Call Detail Records (CDR) for reporting and solution validation.
FreeClimb and our associated risk scoring services are certified in HIPAA, PCI DSS, SOC 1 and SOC 2, and CPNI, safeguarding your operations and data at every step.
Minimize risk, maximize investment with end-to-end support
Work with our dedicated experts to design and deploy a system that matches the specific challenges your business faces, reducing operational risks and ensuring optimal protection and cost-effectiveness.
24/7/365 technical support
Ensure FreeClimb and RSS runs as designed at all times with round-the-clock monitoring and technical support.
Zero
operational risk
RSS adds no incremental operational risk, ensuring high solution availability for your resulting FreeClimb solution.
Customizable solutions
RSS can be tailored to meet your unique technical and business needs.
AI-powered optimization
RSS continually enhances solution performance by utilizing machine learning and real-time analysis of the latest third-party data, ensuring it can adapt to and address emerging threats effectively.
