Supercharge your self-service with FreeClimb Conversational AI
Automate call handling, delight customers with personalized self-service, and boost first contact resolutions with conversational AI pre-trained for your business. Our multichannel AI technology is proven to deliver high accuracy and CSAT across channels for complex enterprise contact centers.
Supercharge your self-service with cutting-edge AI
End rigid digital and interactive voice response (IVR) experiences that frustrate customers, overwhelm your call centers, and drive up costs. FreeClimb’s Conversational AI platform combines advanced natural language processing, machine learning, and predictive analytics to deliver intelligent virtual agents (IVAs) that seamlessly handle customer queries, engage in truly human-like conversations across channels, and leave customers feeling understood and satisfied.
Drive self-service automation
Deploy pre-trained, domain-specific AI agents that precisely capture the nuances of your business and customer intent, containing up to 94% of calls.
Reduce operational costs
Help customers solve their own problems, reduce operator requests, and free up agents to focus on more high-value issues. Save on handling costs, cut call length, and deflect high call volumes.
Orchestrate IVAs with ease
Our flexible architecture, modular components, and robust APIs allow you to tailor every aspect of the customer experience to reflect your brand voice and meet organizational needs.
Save on setup and training
As data, customer needs, and operational requirements rapidly evolve, FreeClimb ensures your AI models stay up-to-date. We continuously monitor performance and manage model drift, mitigating hallucinations, lowering Word Error Rate (WER), and ensuring high fidelity.
Get full visibility between AI and outcome
Know exactly what’s working with your AI through real-time analytics and intuitive graphical reporting tools that capture every detail of customer interactions from start to finish.
Understand and delight your customers
Meet your customers where they are with consistent, contextual, helpful conversations, regardless of their chosen channel or language. It’s a win for customers and a win for your business.
Advanced NLU: Deliver elegant, automated interactions
Our highly intelligent virtual agents fully resolve a wide range of customer queries with human-like comprehension. Even if customers switch topics, agents understand their needs and contain the conversation without needing operator intervention.
Intent capture: Anticipate customer needs
Our AI agents don’t just recognize customer intent – they anticipate it. By analyzing past interactions, customer data, and contextual cues, our intelligent system predicts needs, recommends solutions, and proactively offers resolutions tailored to each customer, driving satisfaction and loyalty.
Domain-specific STT: Drive higher accuracy and faster resolution
Unlike off-the-shelf general models, our bespoke speech-to-text solutions are specifically trained to understand the unique vocabulary and context of your industry, business, and application. This enables your customers to communicate in their own words, ensuring a seamless self-service experience, eliminating long wait times, and accelerating issue resolution.
24/7, omnichannel support: Never miss a customer again
Allow customers to connect with you anytime, anywhere, across their preferred channels, including voice calls, web chat, mobile, and messaging apps. With always-on availability, you can deliver consistent, limitless customer support without expanding your team.
User profile management: Maintain context and personalize interactions
Our platform syncs customer profiles and categorizes intent across all channels to retain context and seamlessly pick up interactions where they left off. For instance, if a customer frequently calls to make a payment, the system proactively offers related prompts early in the interaction, personalizing and streamlining the experience.
Multilingual: Speak your customers’ language
Our models can understand, transcribe, and generate spoken language in English and Spanish across 50+ voices, accents, and dialects, drastically improving accessibility, user experience consistency, and engagement without the need for additional resources. Even if users mix or switch between languages, our models maintain recognition accuracy.
Conversational AI that drives real business impact
Boost self-service, reduce operational costs, and accelerate resolutions.
interactions automated each month
From answering high-volume queries to assisting with tasks to resolving problems, AI agents built on our platform automate millions of interactions every month.
call
containment
For a leading financial services company, FreeClimb's predictive IVR system boosted self-service rates across channels, achieving near-perfect containment and payment success.
reduction in
call escalations
For a major telecom company, a streamlined IVR experience resulted in a significant decrease in manual inquiries and a smoother customer experience.
decrease in operational costs
For a large enterprise, FreeClimb's AI platform instantly identified specific requests and customer intents, enabling faster resolutions and reducing agent workload.
Get a 10% boost in accuracy with bespoke ASR
Unlike generic ASR systems that use broad vocabularies and are expensive to license, our custom-built ASR models are trained specifically on domain, client, and application data. This tailored approach significantly improves the system’s ability to recognize product names, services, and specialized terms, improving intent accuracy by 10%.
The result? Higher customer satisfaction, improved operational efficiency, and lower costs.
DIY your AI with drag and drop
Quickly design and deploy conversational AI applications in days with minimal coding experience. Our intuitive drag-and-drop interface lets you easily create conversational flows, from customer greetings and targeted questions to task completion and agent escalation.
Manage and configure your app for testing at any stage, then deploy to production with a single click. Plus, you’ll have a dedicated conversational designer to help scope, scale, and optimize your project every step of the way.
Provide immediate answers to customers and employees with FreeClimb Knowledge Base AI
Deploy an AI agent that knows your business inside and out, instantly answers any customer inquiry, and provides agents with up-to-date support information.
Powered by advanced retrieval-augmented generation (RAG) technology and LLMs, FreeClimb Knowledge Base AI pulls from internal knowledge bases and trusted external sources to deliver highly accurate, context-aware responses for both voice and text-based queries. The system parses your documents, stores them in a queryable KnowledgeBase, and the LLM handles the rest. Simply ask questions related to the subject matter contained in the Knowledge Base and get AI-generated answers.
Streamline workflows
Automate the creation and maintenance of FAQs, saving on time and operational expenses.
Content traceability
Instantly trace the origin of each response to its reliable source, ensuring full visibility.
Data transparency
Easily access, verify, and update the knowledge sources that inform your LLM model, providing full control over your data.
Real-time analytics, reporting, and AI management
Gain full visibility into every touchpoint between your application and customers with a comprehensive suite of real-time analytics, customizable reporting tools, and graphical dashboards.
Conversation insights
Get a full, end-to-end view of conversation details and summaries across all interactions and channels in real time. Leverage detailed transcriptions and audio recordings to uncover key trends and topics and quickly resolve potential issues.
Call path analytics
Understand the customer journey at a granular level with visualized call paths, Sankey diagrams, and heatmaps. Track KPIs like operator requests, payment success rates, and hang-ups to identify points of friction and optimize your IVR flow for better containment rates.
NLU performance reports
Analyze NLU (Natural Language Understanding) reports to assess how well your application is interpreting customer queries and intents. Gain actionable insights on whether adjustments to AI parameters are needed to enhance language processing and accuracy.
Audit logging
Monitor critical application details such as configuration changes, when they occurred, and who made them, ensuring a secure and transparent record of system modifications.
Extend your CX capabilities with built-in APIs
Enrich your IVR experience with seamless, scalable APIs. Enable call back scheduling, collect post-call feedback, extract real-time information, and more. We take care of the operational complexity, so you can focus more time on your business.
Call Back API
Allow customers to schedule automated callbacks, easing strain on contact centers during volume spikes and reassuring customers that their issues will be addressed promptly.
Survey API
Collect and summarize immediate customer feedback through dynamic, configurable surveys delivered via voice, chat, or SMS. Our built-in Call Back feature ensures you can reach out when a response requires immediate attention, reinforcing your commitment to valuing customer input.
Hours of Operation API
Control your company’s calling hours and ensure callbacks are made within designated timeframes, helping to balance and manage call volumes efficiently.
Knowledge Base API
Provide customers and support teams with real-time, contextually relevant answers by accessing live knowledge sources—such as databases, FAQs, or documentation—enabling faster, more accurate responses to complex queries.
How a large wireless carrier
cut operator requests by 57%
with FreeClimb Conversational AI
A major carrier needed to replace their legacy IVR with an intelligent, automated customer care solution to meet customers' evolving expectations. Partnering with FreeClimb, the carrier implemented a platform capable of managing complex interactions, resolving queries with human-like comprehension, and delivering consistent, personalized experiences across multiple channels at scale.
Redefine your customer interactions and contact center operations
Explore the full capabilities of the FreeClimb platform, learn about custom-engineered solutions for your business, and learn why Fortune 500 companies across industries choose FreeClimb.