Get support at any stage of your software development
Maximize the potential of your mission-critical communications solutions and accelerate ramp time with FreeClimb Professional Services. Our experts help large enterprises plan, build, implement, and evolve innovative contact center applications with full lifecycle support, including pilot testing, build to spec, managed services, third-party integrations, and embedded team models.
Build future-proof software solutions customized to your business needs
Exceptional customer experiences require more than just powerful technology, but a strategic, end-to-end approach: ideation, analysis, planning, design, delivery, and ongoing optimization. As demands evolve and systems grow outdated, businesses need the right resources, IT support, and actionable insights to stay ahead.
From intuitive UX design to scalable AI platforms, our full-stack expertise empowers businesses to deliver more personalized and impactful experiences. Whether you choose to leverage our robust scrum or work within your own, we combine our proven, results-driven methodology with a deep understanding of your business to stand up the ideal communications application.
We partner with your partners
Consider us an extension of your solution team. We prioritize seamless integration and collaboration with your existing tools, vendors, and partnerships—whether it’s Google, Amazon, Salesforce, Genesys, Avaya, Nuance, Amdocs, or others. By syncing with the technologies you already rely on, we enhance your ecosystem without infrastructure overhaul, driving optimal efficiency and performance from day one.
Get expert support anywhere in your software lifecycle
Whether you’re refactoring legacy applications, requiring fully-managed IT services, or conducting performance tests, we provide as much (or as little) support as you need at any stage of your project journey.
Discovery
We align your business goals with the technical expertise and resources needed to achieve them, meeting with you as often as necessary to address your needs.
Design
We scope the technical architecture for seamless system integration, define custom algorithms or business logic, and ensure intuitive, user-friendly experiences.
Integration
Your solution is brought to life by building necessary features, integrating existing or third-party systems, and testing components in both controlled and real-world environments.
Onboarding
Comprehensive training ensures your team is prepared to maximize new workflows and communication channels.
Launch
Following thorough testing and configuration reviews, we launch your solution, ensuring a smooth transition to your new system with asset migration, user guides, and clear code documentation.
Support and Optimization
Based on your requirements, our support team offers round-the-clock system monitoring and expert technical assistance, ensuring peak performance at all times.
Turn strategic vision into impactful outcomes
Our experts specialize in bridging the gap between your business and tech strategy. We assess your CX performance, provide executive insights into your application’s usability, and craft a strategic plan for sustainable growth.
Journey mapping: Gain a deep understanding of customer touchpoints and interactions, identifying bottlenecks and pain points for strategic experience improvements.
Competitive benchmark analysis: By comparing your CX performance against past metrics and competitor KPIs, we uncover opportunities to boost brand preference, increase retention, and drive customer acquisition.
Usability testing: Through in-depth user interviews and hands-on testing, we gather high-fidelity qualitative insights that reveal what’s working, what needs refining, and how to design a more customer-centric experience.
Outsource your IT administration
Optimize your operations, reduce overhead costs, and mitigate migration risks with our fully-managed IT administration services. Our U.S.-based, 24/7 Network Operations Center (NOC) continuously monitors mission-critical systems across geo-redundant data centers, proactively optimizing your platform to handle traffic spikes and resolve issues before they escalate – even if they occur from a third-party provider.
Should you choose to bring in your own IT team, we’ll ensure a smooth transition, so you can focus on driving business growth.
Maximize value with trusted, strategic advisors
Our Technical Account Managers (TAMs) provide dedicated support to optimize your contact center’s performance and maximize your investment. They assess your setup, troubleshoot issues, and offer actionable recommendations to improve efficiency, ensuring all tools and features align with your business goals.
Put your technology to the test before you invest
Test your technology in real-world conditions to confirm its value before full deployment. Our expert team designs tailored test scenarios to validate your solution against key UAT requirements, ensuring optimal performance, identifying issues early, and mitigating risks for confident investment.
Evolve and innovate faster without disruption
Businesses invest significant time and resources manually testing new features for optimal performance. Our automated IVR regression testing simplifies this process with a comprehensive test case library that validates updates across your platform, reducing downtime, lowering IT overhead, and accelerating feature rollouts.
Unlock actionable insights and drive continuous growth
Gain full visibility into customer interactions with monthly reports, customizable tools, and graphical dashboards. Access performance metrics, SIP call events, customer feedback, and sentiment analysis to make data-driven decisions, optimize processes, and drive loyalty. Our platform seamlessly integrates with historical data to provide a unified view, uncovering trends and growth opportunities.
Rely on an enterprise-ready platform
Ironclad security and compliance
FreeClimb adheres to the highest standards of data security and compliance, with certifications for HIPAA, PCI DSS, SOC 1, SOC 2, and CPNI. Our systems and AI models are developed and hosted entirely in-house in North America, with zero third-party data sharing. Sensitive customer data is automatically redacted to ensure full protection.
Scalable and reliable
With guaranteed 99.999% uptime and 24/7/365 availability, FreeClimb delivers the reliability and flexibility you require to manage millions of complex interactions seamlessly. Our geo-distributed, fault-tolerant software architecture handles surges in demand and ensures continuous service even during outages, empowering you to scale with confidence.
Whether you need us to spin up your team on a new project or manage everything from start to finish, we tailor each engagement to fit your unique needs.
Thrive with trusted software and industry-leading expertise
At FreeClimb, we believe success is a shared journey. Whether you’re looking to enhance customer engagement, streamline internal processes, or scale operations, FreeClimb brings the expertise, support, and flexibility to make it happen. Got a project in mind? Let’s talk about it.