Target risks with precision Accelerate 99%+ of trusted callers
Gain visibility and control over call risk with a flexible, multi-layered risk scoring system, powered by billions of call records and industry intelligence.
Make your contact centers more secure and efficient
FreeClimb Risk Scoring Services (RSS) leverage historical and current calling data, proprietary risk scoring logic, and optional third-party integrations to assess and score the risk of 100% of incoming phone calls before they reach your IVR or contact center. This risk score enables the IVR to intelligently authenticate callers, helping contact centers to streamline self-service for the majority of low-risk callers while focusing risk mitigation efforts on the small percentage of high-risk calls.
Combat a wide range of malicious call activity, including robocalling, spam, spoofing, and Telephony Denial of Service (TDoS).
Decrease fraud-related losses before they impact your brand and bottom line.
Reduce average handle time with streamlined authentication, driving agent efficiency and lowering operational costs.
Eliminate the need to ask customers irrelevant knowledge-based questions that are difficult to remember and easily accessible to fraudsters.
Configure actions based on each call’s risk score, such as triggering extra verification steps or escalating to a fraud specialist.
Why choose FreeClimb
for risk mitigation?
Our risk scoring suite efficiently collects high-quality data from diverse sources and combats malicious call activity through multiple layers of verification and analysis. This enables your IVR and agents to quickly deliver a better experience to real customers.
Go beyond simple STIR/SHAKEN pass/fail checks. FreeClimb evaluates attestation trust and historical call behavior from millions of numbers to enrich risk scoring and detect spam, scam, and robocalls before the call is answered.
FreeClimb partners with highly interconnected carriers to deliver more accurately attested calls than other leading carriers—strengthening call trust signals without third-party validation costs.
Unlike one-size-fits-all solutions, we provide a continuum of advanced, cost-effective services that allow businesses to tailor their fraud protection based on business objectives. This flexible approach provides lighter-weight solutions for scenarios with minimal business impact, while delivering highly robust security where businesses need it most.
The risk score is passed via the user-friendly FreeClimb API and accessible to your application before the call is answered. This enables seamless integration of business rules based on the risk score. Additionally, the score is included in the Call Detail Records (CDR) for reporting and solution validation.
FreeClimb and our associated risk scoring services are certified in HIPAA, PCI DSS, SOC 1 and SOC 2, and CPNI, safeguarding your operations and data at every step.
Minimize risk, maximize investment with end-to-end support
Work with our dedicated experts to design and deploy a system that matches the specific challenges your business faces, reducing operational risks and ensuring optimal protection and cost-effectiveness.
24/7/365 technical support
Ensure FreeClimb and RSS runs as designed at all times with round-the-clock monitoring and technical support.
Zero
operational risk
RSS adds no incremental operational risk, ensuring high solution availability for your resulting FreeClimb solution.
Customizable solutions
RSS can be tailored to meet your unique technical and business needs.
AI-powered optimization
RSS continually enhances solution performance by utilizing machine learning and real-time analysis of the latest third-party data, ensuring it can adapt to and address emerging threats effectively.
Foster customer trust using sophisticated solutions
FreeClimb Risk Scoring FAQs
FreeClimb Risk Scoring delivers pre-answer risk intelligence that helps businesses to identify who is calling before they reach IVRs, authentication workflows, or agents. Risk scores (1-100) and supporting insights can be used to automatically streamline trusted users and stop unwanted activity earlier.
Before connection, FreeClimb Risk Scoring analyzes each call against billions of historical call records, real-time network signals, and decades of cross-industry behavioral patterns to flag unwanted activity early. It uses a patented data framework to return call risk intelligence in under 10 milliseconds, so authentication decisions can happen before friction slows users or agents.
FreeClimb helps organizations identify unwanted calls, spoofed calls, robocalls, spam, and Telephony Denial Service (TDoS). Its access to upstream call path signals provides earlier visibility into threats that can impact customer experience, authentication workflows, and operational costs.
FreeClimb reduces the number of risky calls reaching agents by enabling organizations to route, challenge, or block calls before connection. This helps minimize traditional KBA questions and allows agents to focus on legitimate customers, saving 10 seconds of average handle time per call.
Yes. FreeClimb Risk Scoring integrates with existing call infrastructure through a lightweight API, allowing organizations to pass risk intelligence directly into their routing, authentication, and reporting systems with minimal to no IT resources.
Yes. FreeClimb provides explainable risk decisions by showing the contributing signals and factors behind each score. Teams can use this intelligence to improve routing, authentication, and fraud prevention strategies.
FreeClimb delivers risk scores in under 10 milliseconds using a patented data framework, allowing organizations to evaluate callers before connection without unnecessary friction or reliance on traditional checks like security questions or OTPs.