Win every customer interaction with proven
AI-powered communications
Make every customer experience effortless, optimize your contact center, and maximize ROI. FreeClimb combines 30+ years of industry-leading telephony, advanced AI/ML, and expert support to deliver a new level of flexibility, scalability, and control for your business.
Scale your contact center communications with a robust tech stack
Maximize your impact across every voice and digital interaction. FreeClimb provides all the technology your business needs to boost first contact resolutions, reduce operational costs, and deliver exceptional customer experiences with confidence.
Leverage adaptive call routing solutions, multichannel conversational AI, zero-config speech analytics, risk scoring services, low-code/no-code tools, and programmable APIs – all in one highly-scalable, fault-tolerant, customizable platform.
20%
reduction in operational costs
25%
decrease in customer churn
40-50%
recovered sales opportunities
Deliver superior interactions across the entire customer journey
Hear your customer, and show them you do
Leverage AI-driven interaction analytics to gain deeper insights into customer needs, equip agents with the tools to deliver exceptional CX, and identify underlying product performance issues early—ensuring the customer journey starts strong and continuously improves.
Intent and Topic Analysis
Identify key trends and root causes to proactively address customer issues before they escalate.
Agent Coaching and QA
Maximize agent performance with personalized coaching and automated quality assurance, ensuring consistent, high-quality service.
Complaint Management
Automatically detect, prioritize, and escalate complaints for rapid intervention, effectively reducing churn and improving customer retention.
Sales Support
Empower sales reps to close deals faster through sentiment analysis, engagement insights, and automated follow-up actions.
Give customers what they need, when they need it
Drive effortless self-service experiences, resolve issues faster, and leave customers feeling understood and satisfied with conversational AI pre-trained for your business.
AI Assistants
Automate common queries with human-like virtual agents powered by advanced natural language understanding (NLU).
Multichannel Support
Make it easy for customers to reach you 24/7 using their preferred channels.
Context Management
Seamlessly pick up interactions where they left off with personalized support.
Multilingual Support
Expand your reach and engage with users in both English and Spanish without additional resources.
Get them where they need to be – effortlessly and cost-effectively
Dynamically route callers to the right destination every time with adaptive call control, reducing wait times, improving call containment, and boosting first contact resolution rates.
Adaptive Routing
Customize and configure call flows based on date, time, ANI/OLI, CTI instruction, and other predefined criteria.
Dynamic IVR
Build custom voice prompts and keypad input to guide users to self-serve while managing high call volumes.
Call Clarity
Optimize the quality of every conversation with real-time audio enhancement and noise suppression.
Failover Capabilities
Fail-proof your operations from outages and other disruptions with alternative routing paths and retry logic.
Protect your business by ensuring only real customers make it through
Passively detect high-risk calling activity before it reaches your IVR or agents, bolstering your contact center defenses, cutting operational costs, and streamlining authentication processes for legitimate customers.
Risk Scoring
Assess and score the risk level of every incoming call, decreasing fraud-related losses before they impact your bottom line.
Enhanced STIR/SHAKEN
Mitigate call spoofing, spam, robocalling, and Telephony Denial of Service without the need for additional verification steps.
Flexible Call Treatment
Automate specific actions based on the score’s value, such as routing the call to fraud specialists or terminating it altogether.
Behavioral Analysis
Monitor caller interactions in real-time to identify unusual behavior or patterns, automatically flagging suspicious behavior.
Experience carrier-grade capacity, unparalleled reliability, and optimal voice quality. No matter the volume of calls or messages, your communications remain uninterrupted.
99.999%
uptime since 1991
+1B
processed each month
10%
traffic runs on FreeClimb
24/7/365
network availability
Expand into new markets with ease. Our security, regulatory, and contractual compliance standards are aligned with the nation’s largest institutions and agencies.
Protecting our customers and yours
As tech developers and business owners ourselves, we understand the constant threats organizations face. That’s why we develop and rigorously test all our tools in-house. We can quickly respond to emerging threats and incorporate the latest advancements, ensuring our platform is robust, adaptable, and always-on.
Maximize your CX investment with dedicated, full-service support
Partner with FreeClimb experts to scope, develop, deploy, and manage your custom communications solution. With decades of industry experience, we provide all the support you need to minimize risk, reduce operational costs, and accelerate your speed to market.
24/7/365 direct-to-engineer technical support- Round-the-clock network monitoring and monitoring
- In-depth consultation, journey mapping, and usability testing
- Flexible feature development tailored to your use case
- Rapid release schedule driving continuous value
- Transparent, flexible contracts and volume discounts
Words from our clients
“Your quality monitoring application allowed us to remove four steps from our workflow, increasing my team's productivity by over 40%."
"After implementing FreeClimb's conversational AI solution, we saw immediate improvements. Operator requests dropped 25%, and 90% of cases were prevented from escalating. This led to a 22% reduction in operational costs."
“I am totally impressed with the user friendliness. Clearly you have made our company easier to do business with from our producers and customers’ points of view.”
"These dashboards enable my team to systematically find customer experience gaps and produce reports that help get them addressed rapidly."
"These dashboards enable my team to systematically find customer experience gaps and produce reports that help get them addressed rapidly."
"These dashboards enable my team to systematically find customer experience gaps and produce reports that help get them addressed rapidly."
Make your first voice call or send a message in minutes
You’re in control. Integrate real-time communications features into your applications with our easy-to-use, programmable voice and messaging API.
Leverage SDK libraries and quick starts in your preferred language
Fast-track build time with detailed documentation and example code
Know exactly when your messages are delivered with detailed webhook logging
Pay only for what you use with transparent, pay-as-you-go pricing
Whatever path you choose, we've got you covered
Full-Service Support:
We can do it
Our experts collaborate with your business and IT teams to develop and manage communications solutions aligned with your business requirements.
FreeClimb API:
You can do it
Build dynamic voice and messaging experiences in minutes using a suite of composable, enterprise-grade APIs.
Low-Code/No-Code:
Anyone can do it
Quickly craft applications with intuitive, web-based tools—simply drag, drop, and deploy.
Get Started with Your Live Demo
Schedule a live demo to explore how FreeClimb can supercharge your business. Share your use case, and we'll get in touch right away to set up an appointment.
- See the FreeClimb platform in action
- Get pricing information
- Get all your questions answered